Privacy Policy

Seoul Sori Orchestra (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information when you use our online platform and services. This privacy policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR).

Information We Collect

We collect personal data that you voluntarily provide when interacting with our services, such as purchasing tickets, registering for educational programs, or contacting us. This information may include:

• Contact details (name, postal address, email address, phone numbers)
• Payment information related to ticket or program purchases
• Demographic information (age, location) related to event registration or surveys
• Details of your use of our website and services through cookies and similar tracking technologies

How We Use Your Information

Your information is used to:

• Provide and manage our concert performances, educational outreach, recordings, and other services
• Process ticket purchases and program registrations
• Provide customer support and communicate relevant updates
• Improve and personalize your experience on our online platform
• Comply with legal obligations and protect our rights

Legal Basis for Processing Personal Data

We process your data based on your consent, the necessity to perform a contract with you, compliance with legal obligations, or our legitimate interests such as promoting cultural activities and improving service offerings.

Data Sharing and Transfers

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted third-party service providers who assist us in fulfilling our services, such as payment processors or mailing services, under strict confidentiality and data protection agreements. When necessary, data transfers outside of South Korea are done in compliance with relevant data protection regulations to ensure adequate safeguards.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal or reporting requirements. Once no longer needed, your information will be securely deleted or anonymized.

Your Rights Under GDPR and Other Data Protection Laws

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of inaccurate or unnecessary information
• Object to or restrict our processing of your data
• Withdraw consent at any time where processing is based on consent
• Request data portability when applicable
• File a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us at the postal address below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, analyze usage patterns, and support our marketing efforts. You can control or disable cookies through your web browser settings, though some features of our platform may not function properly.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or our practices. Updates will be posted on this page with the revised date.

Contact Information

If you have questions or concerns about this privacy policy or your personal data, please contact us by mail at: